How are calls processed?

When you call for assistance, whether you are reporting an emergency or a non-emergency situation, your incident is entered into our Computer Aided Dispatch System (CAD) for tracking purposes. We verify your address, obtain your contact numbers, create a short summary of what is happening, determine the nature of incident, and assign a priority ranking to the call. These priority rankings are established by the local law and fire agencies.

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1. What questions will the 911 dispatcher ask?
2. How long will it take for officers to respond?
3. Can I request an estimated time of arrival?
4. How are calls processed?
5. How are 911 calls prioritized?
6. What happens if I accidentally dial 911?
7. Can I send a text to 911?
8. How do I text 911 in an emergency?